Return & Refund Policies

Returns & Refunds — MapleCart

We want you to be genuinely happy with what you order. If you're not, here's exactly how returns work.

15-Day Return Window

You have 15 days from the date your order is delivered to request a return, for any reason. Items must be unused, in their original packaging, and in the condition, you received them.

How to Start a Return

Email support@maplecarts.ca with your order number and the reason for your return. We'll send you a prepaid return label within 1 business day — you do not pay for return shipping.

Refund Process

Once we receive and inspect your returned item (usually within 3–5 business days of us receiving it), we'll issue your refund to your original payment method. Refunds typically appear on your statement within 5–10 business days after that, depending on your bank.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or not what you ordered, contact us within 15 days of delivery with a photo of the item. We'll send a replacement or full refund at no cost to you — no return required in most cases.

Non-Returnable Items

For hygiene reasons, the following cannot be returned unless defective: opened skincare and personal care items.

Exchanges

We don't offer direct exchanges. Return your item for a refund and place a new order for the item you'd like instead.

Late or Missing Refunds

If it's been more than 10 business days since we confirmed your refund and you haven't seen it, check with your bank or card provider first, as processing times vary. Still nothing? Email us at support@maplecarts.ca and we'll look into it.

Questions

Reach us any time at support.maplecarts@gmail.com or through live chat on the site.